1.1 We've designed select products to help protect your credit and debit cards embedded with Radio Frequency Identification (RFID) chips. This helps prevent unwarranted scanning of the chip while the card is in your product. We have installed a special lining to help shield the RFID chips on credit and debit cards from being scanned when the product is properly closed. The manufacturer and distributor of this product disclaim liability arising out of your use of the product, including liability from unauthorized persons scanning any RFID chip contained in the product.
2.1 Should your watch need warranty or non-warranty service, please contact our service department on 0214180045.
3.1 Fossil Group aims to provide you with high quality products and service. Our watches, leathers, sunglasses, and jewellery come with limited warranties that protect against defects in material or workmanship. Register for your warranty here.
4.1 Extra links can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you.
5.1 A replacement leather or silicone strap can be ordered through our service department by calling 0214180045. Please have the watch style number ready (located at the back of your watch) so our representatives can assist you. If you are in need of a watch bracelet, we ask that you send your watch to our authorised service centre to have the bracelet replaced.
6.1 Your watch is warrantied for (2) two years from the date of purchase. This warranty covers internal components of the watch only: the movement, hands, and dial. A copy of the receipt is required for proof of purchase.Repairs for all other components and repairs outside of two years from purchase and/or without a copy of the receipt will be considered non-warranty
7.1 We do not recommend trying to change the battery yourself, as the internal movement can be damaged in this process. You are also welcome to take your watch into one of our stores or a local reputable jeweler to see if they can change the battery. However, if the watch’s movement is damaged or the watch becomes water damaged because of seal problems, the warranty may become void.
8.1 If your watch won't turn on, it may be because it's failing to charge. Here are some things you can do to fix the issue.
8.1.1 Check your watch’s hardware:
8.1.2 Try turning on your watch while it's connected to the power adapter
8.1.3 Try using a different wall outlet and repeat step two.
9.1 Most of our promo codes do not apply to already discounted items - please make sure that you are not applying your code to an existing sale item. Our promo codes can only be used once.
10.1 Make sure you have stable internet connection, try refreshing your page and adding to your cart (this can take a few seconds). If you are still struggling after these attempts, please reach out to someone from our customer support either by phone (+27 87 095 7235) or by creating a ticket HERE and they will be able to assist you.
11.1 Yes, please reach out to our customer support HERE and they will put you intouch with the repairs department.
1.1 To care for your leather product:
1.2 To clean your leather product:
2.1 It’s a good idea to clean your watch every 2 to 3 months to maintain its appearance and keep it in good working order:
1.1 There are a three ways to sign up to our newsletter to receive our updates:
2.1 Go to a recent email from Watch Republic and click unsubscribe at the bottom of the mail.
3.1 Use our Store Locator to find a Watch Republic or Fossil store near you!
1.1 A simple and convenient credit facility that allows you to shop online with participating retailers and pay one monthly instalment.
2.1 Apply for credit on the Mobicred website. Once you’ve been approved, you’re able to start shopping online instantly. Simply select the Mobicred option on our payment page, log in with your details, and pay a monthly instalment.
3.1 In order to apply for credit with Mobicred, you need to have a valid South African ID number, be 18 years or older, have an existing and valid bank account, earn a monthly salary of at least R5500, and have a valid email address and phone number. You can find out more about the application process here.
4.1 Yes, You receive your product as you would if you paid for it using any other payment method.
1.1 Watch Republic is owned by Fossil Accessories South Africa (Pty) Ltd, part of Fossil Group, Inc. We are based in Paarden Eiland in Cape Town and also offer Watch Republic stores across the country where you are welcome to view styles on offer. Watch Republic honours all International warranties for our brands.
1.1 Refer to your smartphone's manual to review how to ensure that the OS on your smartphone is the most recent stable release - not a beta release. Please also search for the Wear OS by Google app on the Play Store or App Store on your phone to ensure that the app is up to date. Keeping your phone OS and the app updated will promote the highest compatibility with your smartwatch.
2.1 Let the smartwatch run out of battery completely. Charge your smartwatch until the screen indicates charging is complete. After the watch is at 100% battery, press and hold the power button until the device restarts.
3.1 Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most recent version, the screen will say System is up to date. If not, it will pull the latest version for you to initiate the update
4.1 Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of Settings. Turn off Bluetooth after connecting to Wi-Fi to prevent interference.Make sure watch is charged to at least 50%. Restart your watch. Restart your phone.
5.1 Make sure the phone is on.Make sure there is a data or wifi connection on the phone. Make sure there is a data or wifi connection on the phone.Make sure Bluetooth is turned on.Make sure the app is open and the device shows as "Connected" in the app.Open the app and tap on the device to reconnect if it shows "Disconnected." If user has an iPhone, make sure the Wear OS by Google app is running in the background. Make sure the phone has at least 70% charge.Make sure the phone is running the most recent operating system in your phone’s settings.
6.1 If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and accounts, you will need to set up your watch again after resetting. Swipe down from the top of your screen.Tap Settings, then scroll down and tap System.Tap Disconnect & reset, then tap the checkmark to confirm.While the smartwatch resets, go into your phone’s Bluetooth settings and remove the device from your list.
7.1 To reset your screen, press and hold the middle button of the device to force a restart. This can take several seconds.
8.1 Please use the charger that was included in the smartwatch packaging. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other peripheral device to charge. Place the charger on a flat surface in a well ventilated area that is not in direct sunlight.
8.2 Place your smartwatch directly on the charger. The magnetic charger has two pins that align with circular grooves in the caseback. Make sure your watch is charging by looking for a lightning bolt at the top of the watch face, or by swiping down to see a lightning bolt next to your battery percentage.
8.3 Even small amounts of sweat or moisture can cause corrosion of the electrical contacts when connected to a charger. Corrosion can prevent charging and data transfer.
To prevent damage to your device:
9.1 If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.
9.1.1 Try the following tips:
10.1 Approximately 3-4 hours depending on the model.
10.2 Venture HR, Explorist HR, Sport, Carlyle and Julianna smartwatches can charge to at least 80% in one hour.
11.1 A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your battery percentage. Additionally, a circle indicator will appear on the screen show the percentage of charge.